ISSUE

Selected transactions or list items are not being deleted when using Rightworks Transaction Pro Deleter.

RESOLUTION

If selected transactions or lists are not being deleted in QuickBooks company file, check the following: 

1. Make sure that the transactions or lists are actually being selected to be deleted. Rows remaining in the grid when the DELETE TXNS button is pressed are the transactions or list items that will be deleted.
2. Try manually deleting the transaction or list item in QB. If the transaction or list item cannot be deleted manually, no third party tool can delete the transaction or list item either.
3. If steps 1 and 2 have already been check, send Transaction Pro Support the deleter log. The deleter log can be find at c:\Documents and Settings\(username)\My Documents\01 Transaction Pro Deleter\Invoice Delete Log.txt