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There Were Problems Communicating with the Intuit API
**MESSAGE** There were problems communicating with the Intuit API. Please try importing your transactions later. **RESOLUTION** If the above message is received when using Rightworks Transaction Pro Importer, Transaction Pro Exporter, or Transaction Pro Deleter for QuickBooks Online, please follow the steps below: …
Transactions or List Items are not Being Deleted
**ISSUE** Selected transactions or list items are not being deleted when using Rightworks Transaction Pro Deleter. **RESOLUTION** If selected transactions or lists are not being deleted in QuickBooks company file, check the following: 1. Make sure that the transactions or lists are actually being selected to be …
Can Only Query 200 Transaction at a Time to Delete
**ISSUE** When querying data to delete with Rightworks Transaction Pro Deleter, only 200 lines appear in the grid even if more than 200 transactions exist to delete. **RESOLUTION** Unfortunately, it is a known issue with the QuickBooks Online Application Program Interface (API) that the query is really slow. Theref…
Filter Credit Card Transactions to Delete by Unreconciled
**QUESTION** How can Credit Card Transactions be filtered by reconciled versus reconciled in Rightworks Transaction Pro Deleter? **RESOLUTION** At this time, there is not a reconciled flag available to be used as a filter with Deleter.
An Invalid Enumeration String was Supplied - Rightworks Transaction Pro Deleter
**MESSAGE** Error in frmMain: Function GetDeposits Line 2670 An invalid enumeration string was supplied (Error #-2147220496) Received when exporting or deleting Deposits **RESOLUTION** If this message is received when either using the Rightworks Transaction Pro Exporter or Deleter, it is due to the fact that the…
Use Deleter to Reduce QuickBooks Company File Size
**QUESTION** How can Rightworks Transaction Pro Deleter be used to reduce a QuickBooks Desktop (QBDT) company file size? **RESOLUTION** Deleter can be used to remove unneeded transactions, but it can also be used to reduce ever growing QB data file sizes. After deleting the transactions, these additional steps nee…
Use Rightworks Transaction Pro in a Remote, Virtual, or Terminal Service Environment
**QUESTION** Can Rightworks Transaction Pro Importer, Exporter, and Deleter be used in a remote, virtual, or terminal service environment? **RESOLUTION** Yes, all Transaction Pro products may be used in remote, virtual, or terminal service environments as long as QuickBooks Desktop (QBDT) is loaded and launched fro…
Order to Delete Transactions in QuickBooks Online
**QUESTION** When deleting transactions with Rightworks Transaction Pro Deleter, what is the order that transactions should be deleted? **RESOLUTION** When deleting transactions with Deleter, the related transaction must first be deleted. For example, QuickBooks Online will not allow an Invoice to deleted until the…
Rightworks Transaction Pro Desktop Will Not Open
Recent Windows updates may keep your Rightworks Transaction Pro application from launching. Please follow the steps below for either desktop or server to resolve: 1. Verify that all Windows Updates have been completely installed 2. Reboot the machine. This is a necessary step, whether for a desktop, laptop, or se…
Order to Delete Transactions in QuickBooks Desktop
**QUESTION** When deleting transactions with Rightworks Transaction Pro Deleter, what is the order that transactions should be deleted? **RESOLUTION** When deleting transactions with Deleter, the related transaction must first be deleted. For example, QuickBooks Desktop (QBDT) will not allow an Invoice to be delete…
