.png)
.png)
Locate Computer Name
**QUESTION** How is a computer name located? **RESOLUTION** Occasionally when researching activation or other issues, Rightworks Transaction Pro Support may ask for the computer name. Please reference this [MICROSOFT ARTICLE][1] for instructions on how to locate the computer name. The article explains the process f…
Create the Troubleshooting Log
**ISSUE** For troubleshooting purposes, the Troubleshooting Log in Rightworks Transaction Pro Importer may be requested by Support. **RESOLUTION** Below are the steps to create the Troubleshooting Log. 1. Create a one line import file that can recreate the error message. 2. Verify that the latest version of Im…
QBSDK Log File - Used for Troubleshooting
For troubleshooting purposes, Rigthworks Transaction Pro Support may request the QBSDKLOG.txt file. Please follow the steps below. First take a look to see if there is a qbskdlog.txt file. If there is, rename this file to qbsdklogold.txt. **For Windows 7, 8, and 10,** go to c:\ProgramData\Intuit\QuickBooks and edit …
Rightworks Transaction Pro Importer for QuickBooks Desktop – Troubleshooting Requests
When contacting Rightworks Transaction Pro Support, Support may ask you to send certain files to help in resolving the error messages that you are receiving. The purpose of this article is to show you where to find these files and also explain how they are used. **IMPORT FILE** This is the excel, csv, or txt file th…
Disconnect Rightworks Transaction Pro from QuickBooks Desktop
Sometimes, it may be necessary to sever the connection between QuickBooks Desktop (QBDT) and Rightworks Transaction Pro Importer. No saved information will be lost when this function is performed. It only severs the connection and forces Importer to reconnect to QBDT the next time that it is launched. To disconnect a…
