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There Were Problems Communicating with the Intuit API
**MESSAGE** There were problems communicating with the Intuit API. Please try importing your transactions later. **RESOLUTION** If the above message is received when using Rightworks Transaction Pro Importer, Transaction Pro Exporter, or Transaction Pro Deleter for QuickBooks Online, please follow the steps below: …
Special Characters in Account Names in QuickBooks Online
**QUESTION** Will Rightworks Transaction Pro Importer import account names with special characters? **RESOLUTION** QuickBooks does not allow for any non ASCII characters in any list name. For more information about acceptable characters that can be used in QuickBooks Online, please refer to this Intuit [ARTICLE][1]…
Purchase - Cash Import Fields for Rightworks Transaction Pro Online
![][1] TPro Field Name QuickBooks Online Field Name Required Character Type Character Limit Notes RefNumber Ref no Y Alpha-numeric 21 The Reference Number is how TPro and QuickBooks Online know which detail rows belong on the same transaction. Import must be sorted by this column prior to importing. BankA…
Import Fees on PayPal Transactions with Rightworks Transaction Pro Importer for QuickBooks Online
**QUESTION** How can fees on PayPal transactions be imported? **RESOLUTION** The download file from PayPal has the gross amount and the PayPal fees listed on one line. However, in Rightworks Transaction Pro Importer, only one item can be mapped per line. The workaround for this is to import the Gross Amount as a Pr…
String Length Specified Does Not Match the Supported Length
**MESSAGE** "String length specified does not match the supported length" **RESOLUTION** This message appears because some of the data in the import file exceeds the maximum length allowed by QuickBooks Online. Edit the data in the import file so that it is a shorter length. For more information about maximum char…
Mark THIS CUSTOMER IS TAX EXEMPT in QuickBooks Online Customer Import
**QUESTION** How can in the box THIS CUSTOMER IS TAX EXEMPT on the Tax tab of Customer setup being checked when importing Customers? ![][1] **RESOLUTION** When processing a Customer import, if a value is imported for the TAX EXEMPTION REASON field in the Rightworks Transaction Pro mapping, the box for THIS CUSTOME…
Common Issues Importing Employees into QuickBooks Online
COMMON ISSUE RESOLUTION Invalid Email Format * Email must be formatted [email protected] * Example: [email protected] Invalid Postal Code Value * Postal Code must be a minimum of five characters
Can Memorized Transactions Be Imported into QuickBooks Online?
**QUESTION** Can Memorized Transactions be imported into QuickBooks Online using Rightworks Transaction Pro Importer? **RESOLUTION** At this time, it is not possible to import Memorized Transactions into QuickBooks Online using Importer. A workaround is to use Importer to create these recurring transactions instead…
Purchase Order Import Fields for Rightworks Transaction Pro Online
![][1] TPro Field Name QuickBooks Online Field Name Required Character Type Character Limit Notes RefNumber Y Alpha-numeric 21 The Reference Number is the assigned Check Number, but it also is how TPro and QuickBooks Online know which detail rows belong on the same transaction. Import must be sorted by this…
Bank Transfer Import Fields for Rightworks Transaction Pro Online
![][1] TPro Field Name QuickBooks Online Field Name Required Character Type Character Limit Notes TxnDate Date N Date N/A If no date is imported, transaction date will default to the date of the import. PrivateNote Memo N Alpha-numeric 4000 ToAccount Transfer Funds To Y Alpha-numeric 100 Account…
