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You Must Select a Product / Service or an Account for Each Split Line with Either an Amount or a Billable Customer
**MESSAGE** "You must select a product/service or an account for each split line with either an amount or a billable customer" **RESOLUTION** This is a known bug in the QuickBooks Online Application Program Interface (API) as it is a false error message. The actual issue is that an expense transaction (Bills, Chec…
Do Not Auto-Create List Items when Importing
**QUESTION** Is there an Option to control as to whether or not list items are auto-created when importing into QuickBooks Online using Rightworks Transaction Pro Importer? **RESOLUTION** Yes, Importer has the Options available to tell QuickBooks Online to not auto- create list items during an import. The list item…
Import Sub-Levels for Customers, Vendors, Classes, Items, or Accounts into QuickBooks Online
**QUESTION** If importing Sub-Levels for Customers, Vendors, Classes, Products and Services, or Accounts into QuickBooks Online using Rightworks Transaction Pro Importer, how do they need to be formatted? **RESOLUTION** **Format for Customers** If the Customer import file contains Sub-Customers, both the main Cust…
Common Issues Importing Products & Services into QuickBooks Online
COMMON ISSUE RESOLUTION Required parameter ExpenseAccountRef or IncomeAccountRef is missing in the request * Income Account is required on all Types. * Expense Account is required for type Inventory. * Expense Account is required for type NonInventory and Service if values are imported for Purchase Descriptio…
New Products and Services Setup in QuickBooks Online with Uncategorized Income or Uncategorized Expense
**QUESTION** Why do new Products and Services that set up during an import into QuickBooks Online set up with the Accounts of Uncategorized Income or Uncategorized Expense? **RESOLUTION** If a Products and Services in an import does not already exist in QuickBooks Online, Transaction Pro Importer will create the mi…
Business Validation Error: There is no Account Associated with the Item
**MESSAGE** Business Validation Error: There is no account associated with the item. Is it marked for purchase and has an account associated with it? **RESOLUTION** If the above message is received when importing using Rightworks Transaction Pro Importer for QuickBooks Online and the Item type is either Non-Invento…
