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Time Tracking Error: WriteEmployee This key is already associated with an element of this collection
**ISSUE** When performing a Time Tracking import into QuickBooks Desktop (QBDT) with Rightworks Transaction Pro Importer, error appears for WriteEmployee stating THIS KEY IS ALREADY ASSOCIATED WITH AN ELEMENT OF THIS COLLECTION. ![][1] **RESOLUTION** A conflict is occurring between Importer and QBDT because of a s…
Error Validating Customer ID: Invalid Integer
**MESSAGE** "Error validating Customer ID: Invalid Integer" **RESOLUTION** This message appears because QuickBooks Online is not allowing Rightworks Transaction Pro Importer to save the Customer name. This is typically the result of one of the two situations below: * The value mapped to the field Customer alread…
Common Issues Importing Classes into QuickBooks Online
COMMON ISSUE RESOLUTION Sub-Class Name Not Importing * Sub-Class Name must include full name with a colon between each level with no space on either side of the colon. * Example: CLASS:SUB-CLASS * See this [article ][1]for more info. [1]: https://support.transactionpro.com/kb/article/344-import-sub-leve…
You Must Select a Product / Service or an Account for Each Split Line with Either an Amount or a Billable Customer
**MESSAGE** "You must select a product/service or an account for each split line with either an amount or a billable customer" **RESOLUTION** This is a known bug in the QuickBooks Online Application Program Interface (API) as it is a false error message. The actual issue is that an expense transaction (Bills, Chec…
Error 9999002 - Decrypt String: Bad Data
**MESSAGE** "Error:9999002 - Decrypt String: Bad Data" **RESOLUTION** This message appears because the Rightworks Transaction Pro user does not have write permissions to the folder c:\program data. The user must have full write permission on this folder. Additionally, write permissions to the folder c:\Documents an…
An Invalid Enumeration String was Supplied - Rightworks Transaction Pro Deleter
**MESSAGE** Error in frmMain: Function GetDeposits Line 2670 An invalid enumeration string was supplied (Error #-2147220496) Received when exporting or deleting Deposits **RESOLUTION** If this message is received when either using the Rightworks Transaction Pro Exporter or Deleter, it is due to the fact that the…
Common Issues Importing Terms into QuickBooks Online
COMMON ISSUE RESOLUTION Invalid data value for DayOfMonthDue * Valid values are 1 - 31
Root Element is Missing
**MESSAGE** "Root Element is Missing" **RESOLUTION** The message appears because Rightworks Transaction Pro Importer is experiencing intermittent issues with QuickBooks Online Application Programming Interface (API). Please go into QuickBooks Online and review recent transactions and re-import any remaining transa…
Inventory Adjustment Not Importing
ISSUE Inventory Adjustment import is not importing but cannot locate the reason. All Inventory Item show as rejecting. RESOLUTION If the Inventory Adjustment is being imported as a single large transaction (same Reference Number for all rows), a single item not importing will cause the entire import to fail. Theref…
An Invalid Enumeration String was Supplied - Rightworks Transaction Pro Exporter
**MESSAGE** Error in frmMain: Function GetDeposits Line 2670 An invalid enumeration string was supplied (Error #-2147220496) Received when exporting or deleting Deposits **RESOLUTION** If this message is received when either using the Rightworks Transaction Pro Exporter or Deleter, it is due to the fact that the…
