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java.lang.Formal Exception
**MESSAGE** "java.lang.FormatException" when importing Bill Payments or Receive Payments **RESOLUTION** The message appears because Rightworks Transaction Pro Importer cannot locate an unpaid Bill for the Vendor to which to apply the Bill Payment or an open Invoice for the Customer to which to apply the Receive Pay…
Error Validating Invalid Double
**MESSAGE** "Error validating Invalid double:" when importing Time Activities into QuickBooks Online **RESOLUTION** Verify the following: 1. If importing billable time into QuickBooks Online, be sure to have an import column with a Y mapped to BillableStatus or enter a Y for the Default Value column. 2. If imp…
String Length Specified Does Not Match the Supported Length
**MESSAGE** "String length specified does not match the supported length" **RESOLUTION** This message appears because some of the data in the import file exceeds the maximum length allowed by QuickBooks Online. Edit the data in the import file so that it is a shorter length. For more information about maximum char…
There Were Problems Communicating with the Intuit API
**MESSAGE** There were problems communicating with the Intuit API. Please try importing your transactions later. **RESOLUTION** If the above message is received when using Rightworks Transaction Pro Importer, Transaction Pro Exporter, or Transaction Pro Deleter for QuickBooks Online, please follow the steps below: …
Common Issues Importing Employees into QuickBooks Online
COMMON ISSUE RESOLUTION Invalid Email Format * Email must be formatted [email protected] * Example: [email protected] Invalid Postal Code Value * Postal Code must be a minimum of five characters
Display Screen is Not Displaying Correctly or is Hard to Read
**ISSUE** Rightworks Transaction Pro Importer display screen is not displaying properly, is hard to read, or has lines running through it. **RESOLUTION** It could be the result of not having the MS San Serif font installed on the computer. Please review this Microsoft knowledge base article: [APPLICATION FONT ISSUE…
Error Validating Detail Lines: At Least One Detail Line is Required
**MESSAGE** **"**Error validating Detail Lines:At least one detail line is required" **RESOLUTION** If importing Expenses on the transaction, make sure that data is mapped to both QuickBooks fields EXPENSEACCOUNT and EXPENSEAMOUNT. If importing Items on the transaction, make sure that data is mapped to both Quick…
You Must Select a Product / Service or an Account for Each Split Line with Either an Amount or a Billable Customer
**MESSAGE** "You must select a product/service or an account for each split line with either an amount or a billable customer" **RESOLUTION** This is a known bug in the QuickBooks Online Application Program Interface (API) as it is a false error message. The actual issue is that an expense transaction (Bills, Chec…
You Must Specify a Transaction Amount that is 0 or Greater - QuickBooks Online
**MESSAGE** "You must specify a transaction amount that is 0 or greater." **RESOLUTION** When importing a transaction, the sum of all the lines of a transaction must equal an amount of zero or greater. Line items on the transaction can be a negative amount, but the total amount needs to be zero or greater. If less …
Error Validating Customer ID: Invalid Integer
**MESSAGE** "Error validating Customer ID: Invalid Integer" **RESOLUTION** This message appears because QuickBooks Online is not allowing Rightworks Transaction Pro Importer to save the Customer name. This is typically the result of one of the two situations below: * The value mapped to the field Customer alread…
